RowXL Support

If you need help with RowXL, we’re here for you.

Typical reply time: 1–2 business days.

Quick Help

Can’t sign in? Make sure you’re on the latest app version. If needed, choose Forgot password on the sign-in screen.
App crash or bug? Tell us what you were doing, your device model and iOS version, and the time of the issue.
Data deletion/request a copy: Email support@rowxl.com from your account email and say “delete my account” or “send my data.”
Payment or tokens issue: Include your Apple receipt email and we’ll assist with refunds or adjustments per App Store policy.

RowXL helps rowers and coaches with program building, rigging notes, and AI video analysis.

Video storage: To control costs and protect privacy, RowXL keeps at most 3 active videos per user; reports & clips auto-delete after 10 days.
Exports: You can export reports (PDF) before auto-deletion.
Where data lives: We use trusted providers (e.g., Supabase) in modern cloud regions.

Status/announcements: posted on this page when needed

Business name: RowXL